Frequently Asked Questions

Does Goodwill offer discounts?

Yes. Our stores offer:

  • "Color of the Week" specials - 1/2 off on most color-tagged items
  • Senior discount for individuals 55 and older on Mondays
  • Active duty or retired military discount on Wednesdays
What is Goodwill's return policy?

Goodwill accepts returns for exchange only, within 30 days of purchase with a receipt. 

What types of merchandise can I find at a Goodwill store?

You can find a wide variety of items in our Retail Stores, including:

  • Clothes and shoes with many designer labels
  • Gently used name-brand furniture
  • Housewares, kitchen items and small appliances in good working order
  • Brand-new closeout merchandise (in some stores)
  • Small electronics
What types of payment does Goodwill accept?

Goodwill accepts cash, checks, all major credit cards, Apple Pay, and Google Wallet.

What are Goodwill's store hours?

All stores are 9:00 A.M. to 8:00 P.M., except Winter Park is 9:00 A.M. to 6:00 P.M., and Sanford is 9:00 A.M. to 5:00 P.M. Monday through Saturday. All stores are open 10:00 A.M. to 6:00 P.M. on Sundays, except Sanford closes at 5:00 P.M. on Sunday.

View all store hours and locations.

Do Goodwill's stores have dressing rooms?

Yes, our Retail Stores have clean, spacious dressing rooms.

What is Round Up and how can I help?

At Goodwill, donations = jobs . . . and jobs change lives.

You can help by rounding your purchase to the nearest dollar and donating the change to Goodwill. Your quarters, dimes, nickels and pennies support Goodwill's vocational programs that help people find jobs and achieve economic self-sufficiency right here in Central Florida.

did you know

In 2014, Goodwill's Retail Stores in
Central Florida handled 1.1 million
customer transactions.

shoes
did you know

In 2014, Goodwill's Retail Stores in
Central Florida handled 1.1 million
customer transactions.

shoes